810-403 OUTCOMES Selling Business Outcomes

810-403 OUTCOMES Selling Business Outcomes

Exam Number 810-403
Associated Certifications Cisco Business Value Specialist
Duration 90 Minutes (60 - 70 questions)
Available Languages English, French, Japanese

This exam tests a candidate's knowledge and skills related to selling technology services and solutions with a business outcome focus. Questions cover essential capabilities to grow pipeline and revenue through work across sales stages from "Prospect" through "Close".

13% 1.0 Business Outcomes Sales Approach
1.1 Identify concepts and elements of business outcome-based sales approach
1.2 Explain the value of business outcome-based sales
1.3 Identify new skills for business outcome-based sales
1.4 Explain the difference between product and business outcome-based sales
1.5 Describe the three types of outcomes

20% 2.0 Customer Business Environment
2.1 Identify key customer stakeholders
2.2 Identify business outcome-based opportunities across industry verticals
2.3 Describe the business impact from emerging products and services
2.4 Describe the link between Cisco solutions and services to business outcomes
2.5 Describe the importance of Key Performance Indicators (KPIs)
2.6 Describe the importance of Critical Success Factors (CFSs)

25% 3.0 Customer Business Context,  Challenges, and Opportunities
3.1 Analyze stakeholder expectations and their approach for technology purchases and adoption
3.2 Apply the stakeholder power/influence grid to identify and manage stakeholders
3.3 Identify business outcomes that are based on the customer business context and business requirements
3.4 Describe how business outcome-based sales impacts the customer value proposition
3.5 Apply the business model canvas to define the customer environment, business model, and motivators for change
3.6 Interpret the financial impact on business value, opportunities, and challenges in business outcome-based selling
3.7 Describe the four types of requirements for the customer's business

25% 4.0 Outcome-Based Opportunity for Customer Impact
4.1 Identify customer priorities for required business outcomes
4.2 Identify required consumption models
4.3 Describe Cisco solutions and services that will enable business outcomes for the customer
4.4 Identify business outcome-based opportunities from licensing models
4.5 Define customer decision criteria and key performance indicators to measure business outcomes
4.6 Interpret benefits and costs from a business outcome-based sales approach

17% 5.0 Manage and Communicate with Stakeholders
5.1 Describe the process for communicating with stakeholders
5.2 Describe the Cisco sales enablement resources to enhance the business outcome-based experience for the stakeholders
5.3 Determine a business outcome-based sales plan that is aligned with stakeholders need
5.4 Apply the Seven Elements Framework for communicating and negotiating with stakeholders
5.5 Articulate the business value of the proposed solution to stakeholders
5.6 Describe the components of the process to gain stakeholder support

QUESTION 1
Which option must you know when you plan to negotiate or reach agreement?

A. underlying Interests of the stakeholders
B. timing for decision on purchases
C. the customer budget
D. Cisco offerings

Answer: A

QUESTION 2
Which two activities require strong facilitation skills for gathering qualitative data? (Choose two.)

A. workshop
B. focus group
C. survey
D. questionnaire
E. interview

Answer: A,B

QUESTION 3
Which two dimensions are used in the stakeholder power grid? (Choose two.)

A. Influence/Authority
B. Power/Influence
C. Interest/Empathy
D. Interest/Support
E. Consensus/Support

Answer: B,D

QUESTION 4
Which two options are reasons why effective communications is key to success? (Choose two.)

A. It allows effective interaction between stakeholders.
B. Can help mitigate the intrinsic risks within negotiation.
C. It allows other strengths to create maximum impact.
D. Can help lessen the impact of business weakness.

Answer: A,D

QUESTION 5
Which are the four types of requirements for aligning outcomes to business needs?

A. Business, Functional, Strategic,Tactical
B. Strategic, Tactical, Operational, Procedural
C. Functional, Operational, Administrative, Strategic
D. Business, Technical, Functional, Transitional

Answer: D

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810-502 LVCI Leading Virtual Classroom Instruction

Exam Number 810-502
Associated Certifications Virtual Classroom Instruction Specialist
Duration 75 minutes (55-65 questions)
Available Languages English

The 810-502 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist. The computer-based, multiple-choice exam tests the candidate's knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course (LVCI) v2.0.

The 810-502 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist certification. The computer-based, multiple-choice exam tests the candidate's knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

1.0 Describe Synchronous eLearning Environments to Include Characteristics, Roles and Responsibilities 5%
1.1 Describe the characteristics of synchronous eLearning — definitions and terms used in the industry
1.2 Describe the function and benefits of interactivity in a virtual classroom environment
1.3 Describe the general roles and responsibilities when implementing a virtual delivery program

2.0 Manage Program and Logistics 5%
2.1 Plan and execute effective participant communication before, during and after scheduled virtual sessions
2.2 Given a scenario identify and describe the steps to coordinate and schedule a virtual session
2.3 Given a scenario, determine the appropriate pre-session activities necessary (including scheduling, registration, and reporting)
2.4 Assess your needs against the program goals and determine whether to augment the virtual classroom with blended learning options
2.5 Identify recording and playback capabilities, purposes and considerations

3.0 Prepare Yourself and Your Physical and Virtual Environment for Conducting an Effective Virtual Classroom Session 11%
3.1 Set up the trainer's physical and virtual environment including preparing the attendee environment
3.2 Prepare yourself for facilitating in a virtual training environment
3.3 Develop contingency plans for common difficulties
3.4 Review course materials and address any areas that are unclear or may lead to learner confusion

4.0 Demonstrate Effective Classroom Management Skills in a Virtual Classroom Setting 33%
4.1 Implement contingency plans to manage disruptions
4.2 Keep sessions on track by responding to questions, keeping participants focused, and encouraging participation
4.3 Apply time management strategies effectively
4.4 Maintain a safe and positive learning environment that is conducive to the learning process
4.5 Build rapport with students
4.6 Establishes and maintains credibility with learners
4.7 Checks in at regular intervals and adjusts instruction based on feedback and/or behavioral cues from participants
4.8 Provide clear instruction and guidance to learners on how to meet the learning objective
4.9 Manage small group work, labs, and independent work
4.10 Employ effective questioning skills to involve learners (e.g., open-ended questions, wait after asking questions, let people self-select, etc.)
4.11 Ensure most participants are responding and interacting at the desired level
4.12 Gauge when to control the facilitation process versus when to let interaction flow
4.13 Facilitate interaction between participants to achieve balanced participation among class members
4.14 Defines how participants should participate and reinforces desired behavior (e.g., use chat, raise hand icon, speak up)
4.15 Guide learners through the lesson content to achieve deeper understanding
4.16 Guide learners through the process of using online tools in activities

5.0 Demonstrate Effective Presentation Skills in a Virtual Classroom Setting 8%
5.1 Present content in a logical flow and order
5.2 Use a pace appropriate for students, learning objectives and learning material
5.3 Describe concepts in a clear and complete manner, using relevant examples
5.4 Transition effectively between topics/instructional elements

6.0 Select and Effectively Use Tools for Presentation and Collaboration that Are Appropriate for Achieving Intended Learning Objective or Desired Result 15%
6.1 Use annotation tools to focus attention to relevant content
6.2 Use sharing features when appropriate, including application, presentation, desktop, etc.
6.3 Use white boarding or white space to enhance instruction or group process
6.4 Use collaboration tools when appropriate, including annotation, chat, Q&A, polling, video, pass presenter role, remote control

7.0 Demonstrate Use of Voice Modulation and Effective Audio Techniques 5%
7.1 Uses appropriate modulation, vocal inflection, tone, and volume (e.g., varies pitch and emphasis to avoid speaking in monotone)
7.2 Conveys energy and enthusiasm (e.g., puts a smile in his/her voice)
7.3 Makes appropriate vocal adjustments (e.g., adjusts pace or volume) in response to participant feedback
7.4 Creates an effective audio environment (e.g., ensures a quiet presentation space, and that participants have audio as they join)
7.5 Limit use of filler words (e.g., um, ah, you know, etc.)

8.0 Apply Fundamental Virtual Classroom Content Design Concepts 11%
8.1 Identify and describe effective synchronous training design principle
8.2 Create/update effective synchronous presentation materials (e.g., updates presentation materials following leading practices for graphics, text, color and font)
8.3 Identifies and develops/chooses effective learning activities

9.0 Assess Student Comprehension and Evaluate the Effectiveness of Training 7%
9.1 Develop a strategy for evaluating effectiveness of the training and student skills and knowledge
9.2 Create effective test questions and surveys to measure participant reaction and learning gains
9.3 Assess whether the training was effective based on reviewing test results, survey results, and attendee feedback through online tools such as polls
9.4 Reviews content or adjusts pace of delivery to enhance comprehension if required

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200-125 CCNA Cisco Certified Network Associate Exam

Exam Number 200-125 CCNA
Associated Certifications CCNA Routing and Switching
Duration 90 Minutes (50-60 questions)
Available Languages English, Japanese

This exam tests a candidate's knowledge and skills related to network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, infrastructure security, and infrastructure management.

The Cisco Certified Network Associate (CCNA) Routing and Switching composite exam (200-125) is a 90-minute, 50–60 question assessment that is associated with the CCNA Routing and Switching certification. This exam tests a candidate's knowledge and skills related to network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, infrastructure security, and infrastructure management.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

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1.0 Network Fundamentals 15%

1.1 Compare and contrast OSI and TCP/IP models

1.2 Compare and contrast TCP and UDP protocols

1.3 Describe the impact of infrastructure components in an enterprise network

1.3.a Firewalls
1.3.b Access points
1.3.c Wireless controllers

1.4 Describe the effects of cloud resources on enterprise network architecture

1.4.a Traffic path to internal and external cloud services
1.4.b Virtual services
1.4.c Basic virtual network infrastructure

1.5 Compare and contrast collapsed core and three-tier architectures

1.6 Compare and contrast network topologies

1.6.a Star
1.6.b Mesh
1.6.c Hybrid

1.7 Select the appropriate cabling type based on implementation requirements

1.8 Apply troubleshooting methodologies to resolve problems

1.8.a Perform and document fault isolation
1.8.b Resolve or escalate
1.8.c Verify and monitor resolution

1.9 Configure, verify, and troubleshoot IPv4 addressing and subnetting

1.10 Compare and contrast IPv4 address types

1.10.a Unicast
1.10.b Broadcast
1.10.c Multicast

1.11 Describe the need for private IPv4 addressing

1.12 Identify the appropriate IPv6 addressing scheme to satisfy addressing requirements in a LAN/WAN environment

1.13 Configure, verify, and troubleshoot IPv6 addressing

1.14 Configure and verify IPv6 Stateless Address Auto Configuration

1.15 Compare and contrast IPv6 address types

1.15.a Global unicast
1.15.b Unique local
1.15.c Link local
1.15.d Multicast
1.15.e Modified EUI 64
1.15.f Autoconfiguration
1.15.g Anycast

2.0 LAN Switching Technologies 21%

2.1 Describe and verify switching concepts

2.1.a MAC learning and aging
2.1.b Frame switching
2.1.c Frame flooding
2.1.d MAC address table

2.2 Interpret Ethernet frame format

2.3 Troubleshoot interface and cable issues (collisions, errors, duplex, speed)

2.4 Configure, verify, and troubleshoot VLANs (normal/extended range) spanning multiple switches

2.4.a Access ports (data and voice)
2.4.b Default VLAN

2.5 Configure, verify, and troubleshoot interswitch connectivity

2.5.a Trunk ports
2.5.b Add and remove VLANs on a trunk
2.5.c DTP, VTP (v1&v2), and 802.1Q
2.5.d Native VLAN

2.6 Configure, verify, and troubleshoot STP protocols

2.6.a STP mode (PVST+ and RPVST+)
2.6.b STP root bridge selection

2.7 Configure, verify and troubleshoot STP related optional features

2.7.a PortFast
2.7.b BPDU guard

2.8 Configure and verify Layer 2 protocols

2.8.a Cisco Discovery Protocol
2.8.b LLDP

2.9 Configure, verify, and troubleshoot (Layer 2/Layer 3) EtherChannel

2.9.a Static
2.9.b PAGP
2.9.c LACP

2.10 Describe the benefits of switch stacking and chassis aggregation

3.0 Routing Technologies 23%

3.1 Describe the routing concepts

3.1.a Packet handling along the path through a network
3.1.b Forwarding decision based on route lookup
3.1.c Frame rewrite

3.2 Interpret the components of a routing table

3.2.a Prefix
3.2.b Network mask
3.2.c Next hop
3.2.d Routing protocol code
3.2.e Administrative distance
3.2.f Metric
3.2.g Gateway of last resort

3.3 Describe how a routing table is populated by different routing information sources

3.3.a Admin distance

3.4 Configure, verify, and troubleshoot inter-VLAN routing

3.4.a Router on a stick
3.4.b SVI

3.5 Compare and contrast static routing and dynamic routing

3.6 Compare and contrast distance vector and link state routing protocols

3.7 Compare and contrast interior and exterior routing protocols

3.8 Configure, verify, and troubleshoot IPv4 and IPv6 static routing

3.8.a Default route
3.8.b Network route
3.8.c Host route
3.8.d Floating static

3.9 Configure, verify, and troubleshoot single area and multi-area OSPFv2 for IPv4 (excluding authentication, filtering, manual summarization, redistribution, stub, virtual-link, and LSAs)

3.10 Configure, verify, and troubleshoot single area and multi-area OSPFv3 for IPv6 (excluding authentication, filtering, manual summarization, redistribution, stub, virtual-link, and LSAs)

3.11 Configure, verify, and troubleshoot EIGRP for IPv4 (excluding authentication, filtering, manual summarization, redistribution, stub)

3.12 Configure, verify, and troubleshoot EIGRP for IPv6 (excluding authentication, filtering, manual summarization, redistribution, stub)

3.13 Configure, verify, and troubleshoot RIPv2 for IPv4 (excluding authentication, filtering, manual summarization, redistribution)

3.14 Troubleshoot basic Layer 3 end-to-end connectivity issues

4.0 WAN Technologies 10%

4.1 Configure and verify PPP and MLPPP on WAN interfaces using local authentication

4.2 Configure, verify, and troubleshoot PPPoE client-side interfaces using local authentication

4.3 Configure, verify, and troubleshoot GRE tunnel connectivity

4.4 Describe WAN topology options

4.4.a Point-to-point
4.4.b Hub and spoke
4.4.c Full mesh
4.4.d Single vs dual-homed

4.5 Describe WAN access connectivity options

4.5.a MPLS
4.5.b Metro Ethernet
4.5.c Broadband PPPoE
4.5.d Internet VPN (DMVPN, site-to-site VPN, client VPN)

4.6 Configure and verify single-homed branch connectivity using eBGP IPv4 (limited to peering and route advertisement using Network command only)

4.7 Describe basic QoS concepts

4.7.a Marking
4.7.b Device trust
4.7.c Prioritization
4.7.c. [i] Voice
4.7.c. [ii] Video
4.7.c. [iii] Data
4.7.d Shaping
4.7.e Policing
4.7.f Congestion management

5.0 Infrastructure Services 10%

5.1 Describe DNS lookup operation

5.2 Troubleshoot client connectivity issues involving DNS

5.3 Configure and verify DHCP on a router (excluding static reservations)

5.3.a Server
5.3.b Relay
5.3.c Client
5.3.d TFTP, DNS, and gateway options

5.4 Troubleshoot client- and router-based DHCP connectivity issues

5.5 Configure, verify, and troubleshoot basic HSRP

5.5.a Priority
5.5.b Preemption
5.5.c Version

5.6 Configure, verify, and troubleshoot inside source NAT

5.6.a Static
5.6.b Pool
5.6.c PAT

5.7 Configure and verify NTP operating in a client/server mode

6.0 Infrastructure Security 11%

6.1 Configure, verify, and troubleshoot port security

6.1.a Static
6.1.b Dynamic
6.1.c Sticky
6.1.d Max MAC addresses
6.1.e Violation actions
6.1.f Err-disable recovery

6.2 Describe common access layer threat mitigation techniques

6.2.a 802.1x
6.2.b DHCP snooping
6.2.c Nondefault native VLAN

6.3 Configure, verify, and troubleshoot IPv4 and IPv6 access list for traffic filtering

6.3.a Standard
6.3.b Extended
6.3.c Named

6.4 Verify ACLs using the APIC-EM Path Trace ACL analysis tool

6.5 Configure, verify, and troubleshoot basic device hardening

6.5.a Local authentication
6.5.b Secure password
6.5.c Access to device
6.5.c. [i] Source address
6.5.c. [ii] Telnet/SSH
6.5.d Login banner

6.6 Describe device security using AAA with TACACS+ and RADIUS

7.0 Infrastructure Management 10%

7.1 Configure and verify device-monitoring protocols

7.1.a SNMPv2
7.1.b SNMPv3
7.1.c Syslog

7.2 Troubleshoot network connectivity issues using ICMP echo-based IP SLA

7.3 Configure and verify device management

7.3.a Backup and restore device configuration
7.3.b Using Cisco Discovery Protocol or LLDP for device discovery
7.3.c Licensing
7.3.d Logging
7.3.e Timezone
7.3.f Loopback

7.4 Configure and verify initial device configuration

7.5 Perform device maintenance

7.5.a Cisco IOS upgrades and recovery (SCP, FTP, TFTP, and MD5 verify)
7.5.b Password recovery and configuration register
7.5.c File system management

7.6 Use Cisco IOS tools to troubleshoot and resolve problems

7.6.a Ping and traceroute with extended option
7.6.b Terminal monitor
7.6.c Log events
7.6.d Local SPAN

7.7 Describe network programmability in enterprise network architecture

7.7.a Function of a controller
7.7.b Separation of control plane and data plane
7.7.c Northbound and southbound APIs

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QUESTION 22
A receiving host computes the checksum on a frame and determines that the frame is damaged. The frame is then discarded. At which OSI layer did this happen?
A. session
B. transport
C. network
D. data link
E. physical

Answer: D
Explanation:
The Data Link layer provides the physical transmission of the data and handles error notification, network topology, and flow control. The Data Link layer formats the message into pieces, each called a data frame, and adds a customized header containing the hardware destination and source address. Protocols Data Unit (PDU) on Datalink layer is called frame. According to this question the frame is damaged and discarded which will happen at the Data Link layer.

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QUESTION 23
A router has two Fast Ethernet interfaces and needs to connect to four VLANs in the local network. How can you accomplish this task, using the fewest physical interfaces and without decreasing network performance?
A. Use a hub to connect the four VLANS with a Fast Ethernet interface on the router.
B. Add a second router to handle the VLAN traffic.
C. Add two more Fast Ethernet interfaces.
D. Implement a router-on-a-stick configuration.

Answer: D
Explanation:
A router on a stick allows you to use sub-interfaces to create multiple logical networks on a single physical interface.

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QUESTION 25
In an Ethernet network, under what two scenarios can devices transmit? (Choose two.)
A. when they receive a special token
B. when there is a carrier
C. when they detect no other devices are sending
D. when the medium is idle
E. when the server grants access

Answer: C,D
Explanation:
Ethernet network is a shared environment so all devices have the right to access to the medium. If more than one device transmits simultaneously, the signals collide and cannot reach the destination.
If a device detects another device is sending, it will wait for a specified amount of time before attempting to transmit.
When there is no traffic detected, a device will transmit its message. While this transmission is occurring, the device continues to listen for traffic or collisions on the LAN. After the message is sent, the device returns to its default listening mode.

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QUESTION 28
VLAN 3 is not yet configured on your switch. What happens if you set the switchport access vlan 3 command in interface configuration mode?
A. The command is rejected.
B. The port turns amber.
C. The command is accepted and the respective VLAN is added to vlan.dat.
D. The command is accepted and you must configure the VLAN manually.

Answer: C
Explanation:
The “switchport access vlan 3” will put that interface as belonging to VLAN 3 while also updated the VLAN database automatically to include VLAN 3.

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QUESTION 29
Which term describes a spanning-tree network that has all switch ports in either the blocking or forwarding state?
A. converged
B. redundant
C. provisioned
D. spanned

Answer: A
Explanation:
Spanning Tree Protocol convergence (Layer 2 convergence) happens when bridges and switches have transitioned to either the forwarding or blocking state. When layer 2 is converged, root bridge is elected and all port roles (Root, Designated and Non-Designated) in all switches are selected.

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210-250 SECFND Understanding Cisco Cybersecurity Fundamentals

Exam Number 210-250 SECFND
Available for testing: November 2016
The availability date is subject to change without notice.
Associated Certifications CCNA Cyber Ops
Duration 90 Minutes (55-60 questions)
Available Languages English
Register Pearson VUE

This exam is the first of the two required exams to achieve the CCNA Cyber Ops certification and is aligned with the job role of an associate-level Security Operations Center (SOC) Security Analyst. The SECFND exam tests candidates understanding of cybersecurity’s basic principles, foundational knowledge, and core skills needed to grasp the more advanced associate-level materials in the second required exam, "Implementing Cisco Cybersecurity Operations (SECOPS)".

The 210-250 SECFND "Understanding Cisco Cybersecurity Fundamentals" (SECFND) is a 1.5-hour exam with 50−60 questions and is associated with the Cisco CCNA Cyber Ops certification. Candidates can prepare for this exam by taking the course, "Understanding Cisco Cybersecurity Fundamentals (SECFND) v1.0”. This exam tests a candidate's understanding of cybersecurity’s basic principles, foundational knowledge, and core skills needed to grasp the more advanced associate-level materials in the second required exam, "Implementing Cisco Cybersecurity Operations (SECOPS)". The exam is closed book and no outside reference materials are allowed.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may be updated at any time without notice.


1.0 Network Concepts  12%

2.0 Security Concepts 17%

3.0 Cryptography 12%

4.0 Host Based Analysis 19%

5.0 Security Monitoring 19%

6.0 Attack Methods 21%

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210-255 SECOPS Implementing Cisco Cybersecurity Operations

Exam Number 210-255 SECOPS
Available for testing: December 2016
The availability date is subject to change without notice.
Associated Certifications CCNA Cyber Ops
Duration 90 Minutes (55-60 questions)
Available Languages English

This exam is the second of the two required exams in achieving the associate-level CCNA Cyber Ops certification and prepares candidates to begin a career within a Security Operations Center (SOC), working with Cybersecurity Analysts at the associate level. The SECFND exam tests a candidate's knowledge and skills needed to successfully handle the tasks, duties, and responsibilities of an associate-level Security Analyst working in a SOC.

The 210-255 "Implementing Cisco Cybersecurity Operations" (SECOPS) is a 1.5-hour exam with 50−60 questions and is associated with the Cisco CCNA Cyber Ops certification. Candidates can prepare for this exam by taking the Implementing Cisco Cybersecurity Operations v1.0 (SECOPS) course. This exam tests a candidate's knowledge and skills needed to successfully assist with the tasks, duties, and responsibilities of an associate-level Security Analyst working in a Security Operations Center (SOC).The exam is closed book and no outside reference materials are allowed.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below maybe updated at any time without notice.

1.0 Endpoint Threat Analysis & Computer Forensics 15%

2.0 Network Intrusion Analysis 22%

3.0 Incident Response 18%

4.0 Data and Event Analysis 23%

5.0 Incident Handling 22%

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300-365 WIDEPLOY Deploying Cisco Wireless Enterprise Networks

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QUESTION 1
A network engineer for a college dormitory notices that student devices are filling up the SP-DB and are not allowing the shared wireless printers to be discovered. Which feature can be used to reserve space in the SP-DB for the printers?

A. mDNS-AP
B. LSS
C. Priority MAC
D. sso

Answer: C

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QUESTION 2
By default, how long does a Mobility Services Engine wait for an echo response from a Wireless LAN Controller before declaring the neighbor dead?

A. 10 Seconds
B. 60 Seconds
C. 15 Seconds
D. 30 Seconds

Answer: D

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QUESTION 3
Controllers WLC_1 and WLC_2 are in the same mobility group. A wireless client that does not have the same VLAN interface roams from WLC_1 to WLC_2. What happens to the client roaming?

A. The client context is deleted in controller WLC_1, and a new client context is created in WLC_2 to become the anchor controller
B. The client context is moved from controller WLC_1 to controller WLC_2. The result is that the WLC_1 client context is deleted and WLC_2 becomes the anchor controller.
C. The client context is copied from controller WLC_1 to controller WLC_2. The result is that WLC_1 becomes the foreign controller and WLC_2 becomes the anchor controller.
D. The client context is copied from controller WLC_1 to controller WLC_2. The result is
that WLC_1 becomes the anchor controller and WLC_2 becomes the foreign controller.

Answer: D

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QUESTION 4
A network engineer must configure a 5 GHz network to allow for the greatest density of radios possible with the least amount of co-channel interference. Which configuration best fulfills this requirement?

A. Set 802.11 h Local Power constraint to 25 dBm.
B. Set DCA to 20 MHz channels and enable Extended UNII-2 channels.
C. Enable Event Driven RRM in 5 GHz with a sensitivity of High, n
D. Configure TPC Power Threshold to -80 dBm and set interference Optimal Mode (TPCv2).

Answer: B

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300-370 WITSHOOT Troubleshooting Cisco Wireless Enterprise Networks

Exam Number 300-370
Associated Certifications CCNP Wireless
Duration 90 Minutes (60 - 70 questions)
Available Languages English

This exam tests a candidate's knowledge of troubleshooting and optimizing Enterprise wireless infrastructure and related services plus the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.

The Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) exam (300-370) is a 90-minute, 60-70 question assessment that is associated with the CCNP Wireless certification. This exam tests a candidate's knowledge of troubleshooting and optimizing Enterprise wireless infrastructure and related services plus the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues. Candidates can prepare for this exam by taking the Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) course.

The following topics are general guidelines for the content that is likely to be included on the exam. However, other related topics may also appear on any specific instance of the exam. To better reflect the contents of the exam and for clarity purposes, these guidelines may change at any time without notice.

1.0 Troubleshooting Methodology 10%

1.1 Apply the appropriate trouble shooting methods to identify an issue

1.1.a Bottom up
1.1.b Top down
1.1.c Divide and Conquer
1.1.d Shoot from the hip

1.2 Utilize the appropriate tools to assist in isolating an issue

1.2.a Interpret Show commands
1.2.b Interpret Debug commands
1.2.c Interpret Config analyzer output
1.2.d Interpret Sniffer traces
1.2.e Interpret Spectrum analysis
1.2.f Interpret Ekahau output

2.0 Troubleshoot AP Joining Issues 15%

2.1 Resolve controller discovery issues

2.1.a Compare controller discovery methods
2.1.b Analyze Controller selection method

2.2 Resolve DTLS session establishment issues

2.3 Resolve AP Joining issues

2.3.a Analyze join phase issues
2.3.b Analyze configuration phase issues

3.0 Troubleshoot Client Connectivity Issues 20%

3.1 Identify and resolve authentication issues

3.1.a Identify 802.11 issues
3.1.b Analyze external EAP issues
3.1.c Resolve local EAP issues
3.1.d Resolve WebAuth issues

3.2 Identify RF signal issues

3.2.a Analyze poor RSSI/SNR issues due to AP-client positions
3.2.b Evaluate degraded RF conditions in the cell
3.2.c Evaluate excessive retries
3.2.d Resolve poor roaming performances (client stickiness or cell overlap issues)

3.3 Resolve supplicant configuration issues – (iOS, Android, Windows, MAC OS, year 2013+)

3.4 Troubleshooting autonomous AP links

3.4.a Troubleshooting work group bridge connectivity
3.4.b Troubleshoot WGB roaming issues
3.4.c Evaluate AP to AP EAP authentication issues
3.4.d Resolve root and non-root connectivity issues

4.0 Identify and Locate RF Interferences 13%

4.1 Identify and mitigate rogues

4.1.a Characterize rogue clients and rogue access point
4.1.b Implement rogue mitigation techniques

4.2 Manage non-802.11 interferences

4.2.a Detect and characterize non-802.11 interferences
4.2.b Evaluate interference zone of impact
4.2.c Assess interference security severity

5.0 Troubleshoot Client Performance Issues 17%

5.1 Characterize roaming issues

5.1.a Identify client stickiness
5.1.b Mitigate ping pong effect
5.1.c Resolve cross-band roaming issues

5.2 Evaluate throughput and data rate issues

5.2.a Identify rate shifting issues
5.2.b Evaluate incompatible client requirements vs AP settings

5.3 Identify the source of poor user experience

5.3.a Evaluate L2 issues vs upper Layer issues
5.3.b Identify cell design issues
5.3.c Mitigate Overlapping Basic Service Sets (OBSS) issues in high density designs
5.3.d Resolve channel planning issues

6.0 Identify Common Wired Infrastructure Issues Based on the Output From Common Troubleshooting Tools 15%

6.1 Identify DHCP - DHCPv4 / DHCPv6 issues

6.2 Identify DNS issues

6.3 Identify VLAN issues

6.4 Analyze end to end IP connectivity issues

6.5 Assess POE issues

6.6 Describe stacking as it related to wireless licenses and WCM role

7.0 Troubleshoot WLC and AP High Availability Issues 10%

7.1 Troubleshoot primary, secondary, tertiary controller join issues

7.1.a Resolve configuration mismatch
7.1.b Address capacity and capability mismatch

7.2 Troubleshoot Stateful Switch Over (SSO) issues

7.2.a Resolve primary and backup communication issues
7.2.b Assess primary and backup unsynchronized elements
7.2.c Analyze AP and client failover process
QUESTION 1
What is the maximum number of 1080p30 HD Conference Participants if an MSE 8000 has fourMSE8710 blades clustered?

A. 48.
B. 180
C. 720
D. 800

Answer: A
Reference:
Page 389
CIPTV110SG_Vol1

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QUESTION 2
Which two options are IOS conference bridge types in CUCM? (Choose two)

A. CiscoIOS Enhanced Conference Bridge
B. CiscoIOS Standard Conference Bridge
C. CiscoIOS Software Conference Bridge
D. CiscoIOS Hardware Conference Bridge
E. Cisco IOS Conference Bridge

Answer: A,E
Reference:
Page 367
Cisco Unified Communications Manager Administration Guide, Release 10.0(1)

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QUESTION 3
Which protocol is recommended to be used between Cisco Unified Communications Manager and thevoice gateway to simplify the dial plan?

A. SIP.
B. SCCP.
C. H323.
D. RSVP.
E. MGCP.

Answer: E

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QUESTION 4
When implementing a global dial plan, which digit manipulation feature in CUCM does Ciscorecommend for adding +1 to all outbound calls?

A. Called party transformation.
B. Calling party transformation.
C. Translation pattern.
D. External phone mask.

Answer: A

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